Before you press the button
When does it ship?
First-batch units ship within 8 weeks of order. You get a tracking number by email the
day yours leaves. If we miss the window by more than 2 weeks, we email everyone and offer
a full refund.
Can I get my money back?
Yes — a full refund at any time before your unit ships: one email, no questions. After
delivery, you have 30 days to send it back — complete, undamaged, shipping at your cost — for
a full refund. The preorder terms spell it out.
Is there a warranty?
One year from delivery against defects in materials and workmanship: we repair or replace
the unit and ship it back to you. You ship it to us. Like every hardware maker, we don't cover
what the unit didn't do to itself: liquid or chips inside, a drop, a cracked screen, the wrong
supply voltage, an opened enclosure. The full list is in the
warranty terms.
What's in the box?
The device with the software installed, a DC power supply, a mounting bracket (VESA or
panel mount), an Ethernet cable and a one-page recovery guide written for line staff.
Which PLCs does it work with?
Allen-Bradley ControlLogix and CompactLogix over EtherNet/IP (tags, UDTs, arrays,
timers, counters and I/O modules discovered automatically), SLC-500 and MicroLogix over
legacy PCCC (PLC-5 experimental), PowerFlex drives (read-only), Siemens S7, Modbus TCP/RTU
and OPC UA. S7-1200/1500 need PUT/GET enabled and non-optimized DBs (a CPU access setting, not a program change). The PLC program is never modified.
Is it a certified HMI?
No. LK On is not a certified HMI and not a safety device. Today it stands in as the operator
panel while the original is repaired or replaced, and helps diagnose with the live ladder,
history and alarms. The PLC's own safety program stays in charge; never use it for safety
functions.
Can our plant pay by invoice or purchase order?
Yes. Reserve a unit, mention the PO, and we send an invoice —
NET-30 for plants. Card payment on the site goes through Stripe; the shipping address is
collected there.
Is there a subscription?
No. One price, everything included: hardware, all software features, software updates
with automatic rollback. Nothing per tag, per seat or per month.
What happens to the screens I built in LK Go?
LK Go finds the device on the network and copies your panels and dashboards onto it
in two taps — and back. Build the screen today in LK Go, the free app;
it moves onto the device when it arrives.
Can one unit cover several machines?
Yes. Each machine gets its own profile (PLC address, panel, dashboards, history)
and you switch between them on the device. Only one machine is connected at a time,
so a second unit is for the day two panels die at once, or when one unit is going
to live on a machine for weeks.
Does it need internet or a cloud account?
No. Everything (live view, control panel, logging, dashboards, ladder) runs on
the device itself. Internet is only needed for alarm messages, optional remote access
and software updates.
Does it work with LK Up?
Not yet: the link is in progress, with a release soon. Once it ships, the device's stops will become downtime on the right asset with the alarm as the cause, its run hours and cycles will arrive as meters for preventive maintenance, and the Call maintenance button on the panel will raise a request the mechanic sees on the phone. LK Up, our free maintenance system, works today on its own, and LK On does not need it.
We build or support machines for other plants. Can we ship it with them?
Yes. One device holds a profile per machine, LK Go exports your exact screens as a
file, writes stay locked until the plant unlocks the tags you name, and remote access is
per person and revocable. How the support call goes, and what we build for integrators,
is on the integrator page. Need a driver, report or
export your customers ask for? Tell us — integrator requests reach the developer directly.